sorting donation bags, steaming, tagging and pricing the clothes, shoes and other knick knacks; before taking them out into the shop and hanging them on the rails. It’s been really fun to learn the running of the shop, and I have learnt a lot about a working environment and I really enjoyed it. I have learnt that, although you can chat to the other staff and have a nice time – for example on Wednesday we celebrated Jean’s birthday with cake and tea – it is always good to help out whenever you can and stay focused on the task at hand. For example, cleaning and hoovering at the end of the day; making tea and handing out biscuits; and just getting on with your job without complaining – there is always something you can do to help out if you’ve finished all of your own jobs. My experience with Humanity at Heart has been really good fun as well as eye opening into the world of work. Thank you to all the volunteers who have been so kind and helpful throughout the week, you have made my work placement very enjoyable as well as educational.